This position is part of our Client Advocacy team and is responsible for delivering a world class service experience across multiple brands. The Client Advocacy team resides and supports all customers from our San Diego location in Sorrento Mesa. This is an ideal position for a passionate, proactive and driven individual who enjoys interacting with people and achieving success. It’s a role where you will be offered as much responsibility as you are able or willing to handle, in addition to ongoing training and growth opportunities.

Responsibilities:

• Provide simultaneous support to multiple brands via phone, email, chat or other channel as defined for each brand
• Identify and assess customers’ needs to achieve satisfaction via phone and email
• Keep records of customer interactions, process customer accounts and file documents
• Provide customer-obsessed service and go the extra mile on every interaction to engage customers
• Provide technical and marketing training to clients
• Provide solutions to customer complaints and escalated issues
• Troubleshoots product issues
• Work closely with a tight-knit, energetic team
• Attend company and department training and meetings, as necessary

Requirements (Knowledge, Skill, and Education/Experience):

• Ability to learn 3 or more separate software systems and be an expert in each
• Must be a people person with a with the ability to handle a wide variety of customer types.
• Must have a positive, results-oriented attitude
• Eagerness to always be learning and improving
• Strong documenting and typing skills required
• Ability to focus on the details while seeing the big picture
• Ability to be self-motivated and be a self-starter
• Must be comfortable with technology and integrated systems.
• Impeccable attendance and punctuality
• Strong grasp of the English language and grammar skills
• Excellent communication skills: written, verbal, and listening.
• Ability to handle competing demands and multi-task in a fast-paced environment
• Prior customer service experience is a must!

Benefits of this position:

• Competitive base pay and extra monthly bonus opportunities!
• Participate in a well-refined, polished (and paid) training program.
• Be apart of one of the fastest growing software companies, worldwide.
• Healthy work-life balance.
• Excellent benefits package – starting day 1!
• Career growth & development opportunities.
• Participate in our Mentor360 program!

Equal Opportunity Employer (EOE)